FAQ

What if I want to return something?

Our use of the word "Returns" applies to materials that have been previously purchased from the Resource Centre and for various reasons are being returned to the Resource Centre for credit.

If you have materials that you wish to return, please contact us by phone in advance.
Phone: (800) 839-4769

Assuming that the materials are still in their original new condition and assuming that the books are being shipped in such a way that no damage occurs in transit, and assuming that the transaction has been discussed and approved by phone, then credit will be provided for the returned materials. However we cannot give credit for the shipping costs.
Under some circumstances we may not be able to approve a return. For example, books which have gone out of print may not be returned. Another example would be books that have been specially ordered and which the Resource Centre does not normally stock. Even in these cases there may be exceptions and you are welcome to discuss the situation with us.

In general please try to assess your situation as accurately as possible to minimize the likelihood of returns. Thank you for your consideration of this matter.

What if there is a problem with my order?

We all know that even with the best of intentions, things don't always turn out as expected. When mistakes or accidents happen, you can be totally assured that we will correct whatever mistakes we have made, at no expense to you.
If you believe that a mistake has been made, please contact us
phone 1-800-839-4769; or e-mail resources@navigators.ca).
You can be fully assured that we want to make it right.

How is my privacy and security protected when I order from you?


Your Privacy


The Navigators of Canada and The Navigator's Resource Centre are committed to protecting your personal information. No personal information will ever be made available for any reason to other organizations. We will do everything within our power to keep the identity confidential of all who contact us through this web site confidential. Use of any/all personal information will be strictly limited to the internal functioning of The Navigator's Resource Centre as it carries out it's day to day business as required by the services and products we provide.

Security on the Internet

In order to prevent any unauthorized access to personal information, and to ensure proper use of the information, we have established and implemented specific physical, electronic, and managerial procedures to safeguard the information we collect on-line. The Navigator's Resource Centre utilizes Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. All information that you enter is encrypted before it is sent over the Internet. No one who attempts to intercept the data while it is in transit will have any way of knowing what is being sent. Then, once we receive your information (credit card, etc.), it is accessible to only a prescribed small number of trusted staff who have been specifically instructed in processing this information.

Why should I 'sign in' as a "member"?

At the Navigators Resource Centre, we use the term 'member' to apply to anyone who has registered and signed in. In an on-line store as in any 'brick and mortar' store, you always have the option of just browsing and price shopping. You have the option of purchasing products from our store whether you register or not.

When you sign in, a "My Page" tab is created that allows you to view your past orders, saved carts, support requests and a wishlist for possible future purchases. It also makes the procedure of placing an order much quicker and easier.

What if the materials I ordered are out of stock?

If you place an order for an item that is out of stock, we will have to get more stock from our suppliers. This typically takes just a few days, and occasionally longer (1-3 weeks), if our supplier is also out of stock. We will promptly email you with an update of the status of your order and we will ask you if you would like us to wait for your out of stock items to arrive in the store, or if you would like us to ship any items that are currently in stock and then send the others separately (this will incur additional shipping costs).   

Sometimes we may have only a limited quantity of a certain item available at a sale price. If we run out of stock of a sale priced item, we may not be able to get more at that sale price. In this case, we reserve the right to cancel your order, or offer you the item at regular price.

May I order titles that are not found in the online Nav Store?

We often special order in titles we do not regularly stock. A simple and effective way to contact us is by e-mail. We will respond to your email promptly! If you have a request, please use this form to send it to us.  contact page

What about quantity discounts?

We can offer discounts beyond our posted prices, but they are based on quantity (usually 10 or more), publisher and the date that you require the title. Please email us the details of the product(s) you require or use the form on our  contact page and our staff will be happy to check our suppliers and get back to you with the best possible price.

What if I'm ordering from the United States or outside North America?

If you are only ordering Navpress titles and you are located within the United States, you can receive similar prices and quicker shipping options if you order directly from Navpress. Go to www.navpress.com
Otherwise, we can ship to the U.S., or anywhere around the world. However, shipping costs and approximate delivery times will be emailed to you and you must approve them before we complete and ship your order.

What are my payment options?

Whenever a payment is required to complete a transaction, The Navigators Resource Centre is fully equipped with secure connections to process credit card transactions. We accept VISA and Master Card. Simply enter your card information in the space provided during "check out" and the transaction will be completed without any further action on your part. You will receive a confirmation message on the website and by e-mail.

You may also pay by cheque (made out to The Navigators Resource Centre), however we must receive your cheque before we ship your order. Mail your cheque to:
The Navigators Resource Centre
Box 188, 11 St. Johns Dr.
Arva  Ontario  N0M 1C0

If you are a member of a church or other ministry organization, we offer the option of your church or ministry setting up an account with The Navigators Resource Centre. Once the account is set up you can place orders by email, online or phone. To set up an account, please phone or e-mail the Resource Centre.
Phone: (800) 839-4769 or
E-mail: resources@navigators.ca

What are my shipping options?

When a package is to be delivered within Canada, we will typically use CanPar as the courier of choice. However when the delivery is to a remote area, to a post office box, or an apartment building then Canada Post may be our only option and is generally an excellent choice. Speed of delivery can be dependent on the options available through CanPar and Canada Post and will vary in price.

Our experience is that CanPar will deliver to most places in Ontario and Quebec within two working days, often within one day. For locations further away in Canada, we have found that we need to allow another day for each time zone. If a package is urgently required, quicker deliveries can be arranged across Canada and overnight delivery is available to all major centres but with extra cost. Contact us or use the “comment box” during the ordering process should you have an urgent request.

Our practice is to add the cost of shipping to the total invoice (with some exceptions). Please keep in mind that shipping charges are taxable  –   based on the province where you reside. When you place your order, you will have the option of selecting different shipping methods, including the option to pick up your purchase from our physical location. However, assuming that you will use the default shipping method, the following guidelines are provided.
  • When the purchase total (before tax) is less than $69.00 the shipping charge is a flat rate of $8.50 for deliveries within Canada. If to a residence, there is an additional $2.00 charge.
  • When the purchase total is $69 or more (before tax) no shipping charges are assessed assuming it is being shipped to a church or business. If to a residence, there is an additional $2.00 charge.
  • If an item is back-ordered and currently out of stock—with your approval—we will ship the rest of your order immediately. However, there will likely be a modest shipping charge for the back-ordered title when it is shipped. We will always notify you when this situation occurs and you will have the option of canceling your order or canceling the back-ordered portion of your order.
  • Select a specific shipping option, click on the "Update" button to see what the shipping costs will be.

Choosing a shipping service

Choose CanPar when:
  • Your address is a business or church
  • You want it delivered to your home address and are willing to have it left at your address without a signature. There is an additional $2.00 charge for residential deliveries.
  • You prefer the fastest delivery time (within Ontario and Quebec especially).

Choose Canada Post when:
  • your address is a box number, a rural route or you reside in an apartment building
  • your postal code has a zero in the first section of the code, e.g. R0A, V0G (except if it begins with "L")
  • You would not want the package left at your address if you are not at home
Choose Cheapest when:
  • You allow us to select the cheapest options when your order is not urgently required
Shipping to destinations outside of Canada will be calculated according to the specific destination. You may want to use the "Comment" field on the order basket to indicate when you require your materials – we will reply with choice of shipping options and costs.
For more information or to discuss a specific situation, please contact us directly.
Phone: (800) 839-4769 or
E-mail: resources@navigators.ca




The Navigators of Canada
P.O. Box 27070
London, ON N5X 3X5

Toll free: (800) 839-4769
Local call: (519) 660-8465
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